Refunds & Cancellation

This policy explains how NextGen Academy subscriptions renew, how to cancel, and how refunds are handled. It forms part of our Terms of Service.

1. Subscription model

NextGen Academy is a recurring subscription billed through your mobile carrier. It renews automatically until cancelled.

2. How to cancel

You can stop your subscription at any time by any of these methods:

• Manage subscriptions through your mobile carrier;
• Contact us at support@nextgen-academy.ai and we will assist.

Cancellation stops all future charges. You keep access until the end of the current paid period.

3. Refunds

If you were charged in error, or believe a charge was unauthorised, contact support@nextgen-academy.ai within 14 days of the charge with your mobile number and the date/amount. Eligible refunds are processed through your carrier or original payment method. Statutory rights that apply in your country are not affected by this policy.

4. Billing questions & disputes

For any billing question, contact support@nextgen-academy.ai (include your mobile number and charge details). We aim to respond within 5 business days.

5. Contact

SAM Media B.V., Van Diemenstraat 356, 1013 CR Amsterdam, Netherlands. support@nextgen-academy.ai.